Transform Technical Support
Unlock AI's Potential to Transform Your Service Operations and Drive Tangible Value
Transform Technical Support
Unlock AI's Potential to Transform Your Service Operations and Drive Tangible Value.
AI Fabric uses artificial intelligence to optimize operations in ICT/TLC companies.
Our customized approach transforms your support service into a hub of efficiency and innovation.
Our customized approach transforms your support service into a hub of efficiency and innovation.
Do you recognize any of these problems?
AI Fabric has already helped many entities find solutions.
And to optimize work and repetitive operations.
And to optimize work and repetitive operations.
AI Fabric's Artificial Intelligence, applied to your support system, can learn how you work and can automate the final communication operations towards the customer by providing them with the information they need, in the way they like to receive it and that you prefer. The circle closes: no more lost customers.
Artificial intelligence can act as a co-pilot for operations, filling the gaps, training new operators more quickly, and allowing the level of communication quality with the customer to remain unchanged.
It's intelligence that responds not first, but second. Customers seeking support beyond the usual first level tend to turn to those they already know, who can provide an effective answer. Artificial Intelligence can be that intermediate level of communication that frees sales staff from the burden of technical support and allows them to focus on sales and relationship development.
Specialized AI Models
We build unique AI solutions that reflect the specific needs of the ICT industry, not generic solutions.
Ticket ManagementIt receives requests. Provides the initial response. Requests additional, even detailed information when necessary. Defines priorities and routes requests to the most suitable agent to ensure a successful support process.
It helps you maintain customer loyalty, closing the loop.
Expert ResponsesIt harnesses the full power of the know-how accumulated over years of your company's operations, using it to train your systems by taking and analyzing information from multiple sources: emails, tickets, databases, customer and personnel management software.
And while it works, it learns and improves the knowledge base.
Enhance Your CommunicationIt enriches the ticket with a diagnosis made just the way you choose to make it,
in your own tone of voice and style, using the company's ever-expanding know-how: from customer profiling done according to the right rules, to accurate information about the service.
Documents. And does it wellVerifies that the input information has been provided correctly, adhering to the defined standards and timelines.
Validates them, both in substance and in form, and requests integration where necessary, until the final text is just as it should be to be effective.
Distributes it to those who need it.
Strategic AnalysisMonitors real-time data, aggregates it, organizes it
and provides flow analysis and reports that can support those making strategic decisions, interacting with end customers, or managing delivery activities and operations.
Maximum Efficiency, Minimal EffortOur goal is to create projects that learn autonomously and deliver value without requiring hours of training or excessive human resources.
Our Achievements with AI
Combine 25 years of experience in IT and telecommunications with the listening skills and process expertise gained from being in the field, experiencing and understanding the problems alongside you, and you'll understand why we can assist you.
AI Fabric
The extraordinary capability of artificial intelligence is that it can reconstruct context from partial and fragmented information, pointing the way to a common-sense solution.
As technology advances, it becomes more creative, and creativity is crucial; it's part of the natural human process. However, technology alone cannot bring about significant changes without an effective strategy. That's why we can stand by your side. We build strong relationships based on trust, reliability, and results.
Our focus on Business to Business relationships allows us to truly understand needs and provide solutions that ensure a quick and tangible return on investment. We are more than just a service provider; we are your strategic partner, invested in your success.
Consult with us: before the customer becomes a lost customers
As technology advances, it becomes more creative, and creativity is crucial; it's part of the natural human process. However, technology alone cannot bring about significant changes without an effective strategy. That's why we can stand by your side. We build strong relationships based on trust, reliability, and results.
Our focus on Business to Business relationships allows us to truly understand needs and provide solutions that ensure a quick and tangible return on investment. We are more than just a service provider; we are your strategic partner, invested in your success.
Consult with us: before the customer becomes a lost customers
Our Approach
- Free Consultation
(30 minutes)We start with an assessment of your needs to understand how we can bring value to your IT Support Management process.
You will receive an initial report highlighting potential optimizations through AI and automation.1 - Technological Due DiligenceFollowed by a detailed session, in-person or remote, to map and analyze your technical support process.
We identify waste, friction, and problem areas where our AI can make a difference for your company.2 - Custom Process ImprovementBased on our in-depth analysis, we will propose targeted solutions that maximize impact with minimal effort, starting from the most promising areas identified.
The quotation is customized, and the costs of due diligence are deducted from the overall project.3
Book Your Free Consultation